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ARTICLE 1 / PARTIES: 1.1.
This agreement is contracted with Soothe Hotel, located at Akdeniz Caddesi Menekşe Sokak No:25 Kalkan Kaş Antalya, on the one hand, and phone numbers +90 242 844 10 90, +90 242 844 26 32, +90 549 778 57 87, on the other hand, making reservations using the system. has occurred between the customer / user (hereinafter referred to as the customer) who accepts the following conditions in advance by entering and confirming all their personal information, whose name and computer IP no., TC number or passport number in the reservation form.
ARTICLE 2 / SUBJECT:
2.1. This contract includes the reservation of the Customer through the hotel within the framework of the product / service purchase within the framework of the conditions described below. In case of a price increase in the contract price, the difference will not be claimed from the consumer, and the discounts, which are called actions by the facility, are not returned to the consumer.
ARTICLE 3 / CONTRACT PRICE AND PAYMENT
:3.1. VAT is included in the contract price.
3.2. Hotel overnight prices and other extras in the system are EURO and taxes are included.
3.3. The contract price includes all the services specified in the reservation. Unspecified services and extra products and services to be purchased at the hotel are subject to separate charges. These extras are paid at the exit of the hotel.
3.4. The customer who purchases a Discounted Product, Non-refundable Reservation or Campaign Product is obliged to pay the entire service fee at the time of making the reservation. The reservation will not be finalized until the full payment is made.
3.8. Refunds must be made within 30 days to the credit card used for the reservation or to the customer’s bank account.
ARTICLE 4 / APPLICATION:
4.1. Unless a written permission is obtained from the hotel manager, it is forbidden to bring smelly, flowing, flammable or explosive properties or disturbing the environment, and cutting, piercing and firearms into the facilities.
4.2. Rules and notifications, including check-in and check-out times, are posted on the “Information” pages of the website.
4 3. The customer has accepted in advance that he is responsible for the damages he caused to the fixtures in the hotel or the fixtures in the common areas, and therefore to the elimination of the damages.
ARTICLE 5 / TERM AND TERMINATION:
5.1. The customer will make an accommodation between the dates he made the reservation. If the customer wishes to extend his stay, he makes his request to the hotel at least 1 day before the departure date. If the hotel has a suitable room, the stay is extended after the customer pays the current prices. Otherwise, the customer has to leave the Hotel at 11:00 at the end of the reservation date.
5.2. Depending on the type of reservation made, the customer may or may not receive a refund as a result of the cancellation. The type of reservation that is made determines that.
In the case of No-Show, the customer cannot request a refund for the accommodation he has booked.
The customer accepts the above-mentioned cancellation policies, TURSAB legislation and International NO-SHOW rules and undertakes that he/she will not be able to request any refund from Soothe Hotel.
5.3. When deemed necessary, the hotel may partially or completely change or cancel the hotel reservation, which it has announced or registered, up to 8 days before the start date, provided that it also informs the customer. If the customer does not accept this change and cancellation, he has the right to cancel the reservation and receive a full refund of the price paid. In this case, the customer is not entitled to compensation.
5.4. The customer accepts the above-mentioned deductions if he or his first degree relatives request a cancellation for a reason other than documenting their illness and death, which prevents them from staying, with an official report from a full-fledged state hospital.
ARTICLE 6 / FORCE MAJEURE:
6.1. The facility cannot be held responsible for the incomplete or inability to provide hotel service due to natural disasters, social events, international relations, technical failures, strikes and protests that may occur between, at or before the hotel reservation dates specified in this contract.
ARTICLE / 7 OTHER PROVISIONS:
7.1 This contract is exclusively for hotel reservation and the facility fulfills its contractual obligation by receiving the final reservation request of the customer and following the signature of this agreement, by making the final reservation of the customer and confirming the reservation. It accepts and undertakes that it will only apply to the accommodation facility operator regarding its deficiencies.
7.2. If the customer complains about any situation during his stay, he agrees not to demand any compensation or refund if he uses the service partially or to the end.
7.3 Any issues that the customer complains about It is the duty of care of the bona fide customer to notify the authorized person in writing during the performance of the service. Even though the customer is complaining, using the service to the end without notifying the facility authorities eliminates his rights such as substitute services and refunds regarding the complaints.
7.4. The customer accepts that he has read and approved this contract after receiving all kinds of information about the hotel from the website (www.soothehotel.com) and by phone. The information presented to him will be the basis for complaints that may arise due to the lack of service and defective goods received at the hotel.
7.5. Even if the customer could not sign this hotel reservation contract for any reason, he/she shall be deemed to have learned the terms of this contract, the website, the announcements, or the e-mail sent to the e-mail address he specified, and has accepted the terms of the contract.
7.6. If there is a conflict between the copy of the contract left by the consumer and the copy left at the hotel, the records of the copy remaining at the hotel will be taken as the basis. All kinds of e-mail and fax messages between the parties will be considered as conclusive evidence and company records will be the basis. The parties have accepted that the addresses and telephones they have notified have addresses and telephones for all kinds of communication and notification, and they accept and declare that all kinds of notifications and notifications to be made to the notified addresses and telephones will be made to them, unless a written notification of any change in these addresses and telephones is made to the other party.
7.7. If the customer wishes, before the start of the accommodation service, he can take out insurance for the costs of returning to the exit point in case of accident and illness, and for the damage and treatment costs arising from all kinds of accidents.
7.8. Identity and age checks are made at the entrance to the facility. If there is a difference due to false or incomplete declarations, the hotel will collect it at the time of check-in. ( All guests over the age of 6 are considered adults ) .
7.9. In addition to price increases for the early booking period and/or all periods (except for system-related errors), the difference is not requested from the customer, nor is there any refund for discounts called action by the facility.
7.10. The hotel can send campaigns and notifications to the e-mail address, postal address and mobile phones given by the customer. With the signature in this contract, the hostel receives the sending permission from the customer.
7.12. In case of disputes that may arise between the customer and the hotel, the way of application of the customer to the Consumer Court or the Consumer Arbitration Committee is open. Before applying here, sending a written complaint to the hotel’s customer service and giving the hotel a response time of 14 working days are considered goodwill in resolving disputes.
ARTICLE 8 / COLLECTION:
8.1. With this document, I authorize Soothe Hotel to collect the reservation fee with my credit card whose number is written above. In the event that my debt cannot be collected from my credit card account, I accept and undertake to pay with the interest rate over the credit card interest rate, I read, understand and accept this contract drawn up on our behalf.